Shipping Policy for Lumex Gear

Processing & Shipping Times

At Lumex Gear, we partner with global suppliers to bring you cutting-edge products. Due to this, shipping times may vary depending on the product ordered and your location.

• Order Processing: Orders are processed within 1-5 business days after payment verification.
• Shipping Time:
  • Standard Shipping: 6-15 business days (for most products).

Each product listing includes estimated delivery times. If your order contains multiple items, they may arrive separately as they could be shipped from different warehouses.

Multiple Shipments

If you order multiple products, they may arrive in separate packages at different times. You will receive a tracking number for each package once they are shipped.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. Please allow 3-7 business days for tracking updates. If you haven't received tracking details after 7 business days, feel free to contact us at support@lumexgear.shop.

Shipping Costs

Shipping rates are determined based on your location and order value.

Australia:

Orders under $100: $5.99 flat fee

Orders $100 and over: FREE

USA, Canada, United Kingdom, New Zealand, France & Germany:

Orders under $100: $12.99 flat fee

Orders $100 and over: FREE

Delayed or Lost Packages

If your order has not arrived within 30 business days, please reach out to us at support@lumexgear.shop. We will assist you in tracking your order or arranging a replacement if necessary.

Customs, Duties & Taxes

Depending on your country’s regulations, your order may be subject to customs duties or taxes. These charges are determined by your local customs office and are the responsibility of the buyer. Lumex Gear is not responsible for any customs-related fees.

Shipping Restrictions

We currently ship to Australia, USA, Canada, United Kingdom, New Zealand, France & Germany

🚨 Product-Specific Restrictions
Some products may have shipping restrictions due to supplier limitations, import regulations, or logistical constraints. If a product is not eligible for shipment to your country, this will be indicated on the product page or during checkout.

If you are unsure whether an item can be shipped to your location, please contact us at support@lumexgear.shop before placing your order.